A transparent customer orientated approach is what sets MSP apart from the rest. Each client, together with his or her enquiry, is equally important as the rest. We believe in educating our clients to our utmost ability, sharing knowledge that you as property owner can take with you in your life. This is our opportunity to further interact with our clients and we thrive on giving our clients that total customer care experience. We love engaging with you, our respected clients, the ones keeping our doors open and giving us the opportunity to fulfil our dreams together with yours’.
Why customer orientated?
Customer orientation is defined as an approach to sales and customer-relations in which staff focus on helping customers to meet their long-term needs and wants. Management and employees align their individual and team objectives around satisfying and retaining customers.
By looking after your property, it will look after you
In property, as with most things in life, general maintenance or upkeep is required to ensure longevity. Whether this is your vehicle or property, regular maintenance is needed from time to time in order to keep everything in pristine condition and to enjoy for many years to come. It is vital to understand which guarantees are given from the developer, and what is expected from you as the owner.
When buying a new property from a reputable NHBRC registered developer such as MSP, you will receive your guarantees to give you that total peace of mind, the knowing there are no patent or latent defects that you were not aware of initially when entering into agreement with the developer.
The general NHBRC guarantees are as follows and this is referred to as Retentions.
- 6 months on general workmanship
- 1 year on roof leakages
- 5 years on structural defects (Please take note, this does not include hairline/settlement cracks.)
Supplementary to the above we give a 1 year guarantee on all plumbing and electrical work in your property.
General maintenance is something an owner will do from time to time during the lifespan of the property. It is expected and much needed. This will include items such as the repainting of the property after a few years or maybe redoing the carpets/tiles at a later stage because general wear and tear do occur. We live in our properties after all, whilst making lasting memories.
“The beauty of the building industry is cemented in the fact that it is still a manmade creation and not an exact science. If something is not 100% according to the standards we strive to deliver, we see this as an excellent opportunity to go even further in ensuring customer satisfaction for you to truly enjoy your property, for its full potential to be unlocked and your dreams to be realized”.
021 914 6703 (Office hours – Monday to Friday)
For 24hr Emergency Services:
082 819 8144 (This will be for water-, electrical- and emergencies where your security might become at risk due to a lock or window malfunction-If still under guarantee)